Track your order

Enter your order number below, or use the tracking link in your shipping email.

Your tracking link is in the shipping email we sent you. Search your inbox for BLUMI — check your spam folder too.

Tracking goes live 1–2 days after you order.

What happens after you order

Most orders arrive in 10 to 14 days. Here is where your tube is along the way.

  1. 1
    Order confirmed Same day

    You get a confirmation email straight away. Keep it — it has your order number.

  2. 2
    Packed and dispatched Day 1–2

    Your tube leaves the warehouse and gets its tracking number. We email it to you the moment it exists.

  3. 3
    On its way to you Day 3–10

    The long stretch. Your parcel travels and clears customs. Tracking often goes quiet here for several days, which is normal.

  4. 4
    With your local carrier Day 10–13

    Your parcel is handed to the delivery service in your area and gets a local scan.

  5. 5
    Delivered Day 10–14

    It arrives. Nothing to pay, nothing to sign.

Duty and import tax are already paid. Nothing is due when your parcel arrives. No surprise fees, no customs form to fill in.

Quiet tracking is normal. Your parcel can sit at the same scan for several days while it is in the air or clearing customs. It is still moving.

14 days to change your mind, counted from the day your order arrives.

Questions we get a lot

My tracking has not updated in days. Is my order lost?

Almost certainly not. Between leaving the warehouse and reaching your country there are very few scan points, so tracking can look frozen for four or five days while your parcel is genuinely moving. If nothing has changed for more than eight days, email us and we will chase it.

It has been longer than 14 days.

Email us with your order number. If your parcel has genuinely stalled we will send a replacement or refund you — you do not need to argue for it.

I gave the wrong address. Can I fix it?

Email us as fast as you can. If it has not shipped yet we can usually correct it. Once it has left the warehouse the address is locked, but we can often redirect it with the carrier.

Can I change or cancel my order?

Yes, if it has not shipped. Orders usually leave within a day or two, so email us quickly and we will do our best.

Will I have to pay anything on delivery?

No. Duty and import tax are paid before your parcel ships. Nothing is owed on delivery.

Still stuck? A real person reads every message and replies within one business day.

Email us