Terms of service

These terms govern every order placed on this store. Placing an order means you accept them. They do not affect the statutory rights you have as a consumer.

Who you are buying from

Blumi is a trading name. The seller is established in Italy, at Via Sassa 23, 67100 L'Aquila (AQ), Italy, and can be reached at alcyrea@gmail.com. Full registration details are on our Legal notice page.

We sell to consumers only. If you are buying for a business, the consumer protections described here and in our Refund policy do not apply to you.

When the contract is made

Adding items to your bag is not an order. Your order is an offer to buy. The contract is made when we send you an email confirming that the goods have been dispatched — not when you pay, and not when you receive the automatic order acknowledgement.

We may decline an order. If we do, we refund you in full and tell you why. Reasons include the item being out of stock, a pricing error, an address we cannot ship to, or an order we reasonably believe is not for personal use.

Prices

Prices are shown in the currency selected at checkout and include tax where we are required to charge it. Delivery is shown separately before you pay.

Prices can change, but never after your order is placed. If a price is obviously wrong — an error so clear you could reasonably have spotted it — we are not obliged to sell at that price. We will contact you before doing anything.

Payment

Payment is taken when you place your order, through the methods shown at checkout. We never see or store your full card details; those are handled by the payment provider.

Delivery

Delivery times, costs and customs are covered in the Shipping policy, which forms part of these terms. In summary: dispatch within 7 working days, delivery within 30 days of the contract at the latest, and we pay any customs duty and import tax.

Risk passes to you when you, or someone you nominate, physically takes possession of the goods.

Cancelling and returning

Set out in full in the Refund policy, which forms part of these terms. In summary: 14 days to change your mind, as a statutory right in the UK and as our policy in the US — but only while the stick is sealed, because it is a cosmetic applied to skin. Faulty, damaged or wrongly sent items are always returnable at our cost.

The product

Blumi Invisible Fashion Hold is a fashion adhesive for holding clothing against skin. It is not a medical device and we make no medical, therapeutic or hypoallergenic claim about it.

Photographs and descriptions are as accurate as we can make them. Colour can vary between screens.

Use it as described on the product page and on the packaging: on clean, dry, unbroken skin, in a thin layer. Patch-test delicate fabrics before use — we cannot be responsible for damage to a garment from a fabric that was not tested first, or from use in a way the instructions do not describe.

Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care.

We do not limit or exclude our liability in any way where the law does not permit it. That includes death or personal injury caused by our negligence, fraud, and — for UK consumers — your rights under the Consumer Rights Act 2015. Nothing here takes away a right you have by law.

We are not responsible for loss you could not reasonably have expected, or for business losses.

Events outside our control

If something genuinely outside our control delays or prevents delivery, we will tell you and the delivery deadline is extended by the length of the delay. If the delay is substantial you may cancel and we refund you in full.

Law and disputes

The contract is governed by Italian law. That choice cannot take away the protection given to you by the mandatory rules of the country you live in.

UK consumers: you keep every right you have under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, and you may bring proceedings in the courts of the part of the UK where you live.

US consumers: you keep every right you have under the law of the state where you live, and you may bring proceedings in your local courts.

We are not signed up to any alternative dispute resolution body. If something goes wrong, email us first — alcyrea@gmail.com — because almost everything is fixable that way.

Changes

We may update these terms. The version that applies to your order is the one published when you placed it.