Shipping policy
Where we ship, what it costs, how long it takes, and who pays customs.
Where we ship
Blumi ships to the United Kingdom and the United States. Orders leave from Italy. If your country is not at checkout, we do not ship there yet.
Cost
Delivery is calculated at checkout before you pay, based on your address. The full total — goods, delivery and any tax we collect — is shown to you before you commit to the order. Nothing is added afterwards.
Orders above the threshold shown at checkout ship free. Below it, the standard rate applies.
Dispatch and delivery times
Orders are dispatched within 7 working days of payment clearing. Working days are Monday to Friday, excluding Italian public holidays. You get a tracking link by email as soon as the parcel is handed to the carrier.
Delivery time after dispatch depends on the carrier and your address. Estimated ranges are shown at checkout.
In any case, we deliver within 30 days of the day the contract is made. If we cannot, you may cancel and we refund everything you paid. UK customers have this as a statutory right under the Consumer Contracts Regulations 2013; US customers have the equivalent under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, which also entitles you to be told and given the choice if we cannot meet the stated dispatch window.
Customs, duty and import tax
We pay them. Orders ship delivered duty paid, so there is nothing to pay when the parcel arrives — no customs invoice, no handling charge on the doorstep, no held parcel waiting for a payment.
Where sales tax or VAT applies to your order, it is collected at checkout and shown on your receipt.
If a parcel is late, lost or damaged
Until the goods are physically in your hands, or the hands of someone you nominated, they are our responsibility. That does not change if the carrier is the one who lost them.
If tracking has not moved for several days, or the parcel arrives damaged, email alcyrea@gmail.com with your order number and, for damage, a photograph. We will chase the carrier, and if the parcel cannot be found we replace it or refund it in full. You do not have to deal with the carrier yourself.
Wrong address
Check your address before you pay. If a parcel comes back to us because the address was wrong or incomplete, we will contact you to arrange a re-send, and we may ask you to cover the second delivery cost. If a parcel comes back because of our mistake, we cover it.