Refund policy

This policy explains how to cancel an order, how to return a Blumi, and what happens if something arrives faulty. It sits alongside your legal rights and does not replace them.

Blumi ships to customers in the United Kingdom and the United States. UK law gives you a statutory right to cancel; US law does not. We give both the same window, so the practical answer is the same wherever you are — but the sections below say which of it is your right and which of it is our policy.

Changing your mind — 14 days

If you live in the UK: you have a statutory right to cancel your order within 14 days without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 days run from the day you, or someone you nominate, physically receives the goods. If an order arrives in several parts, they run from the day you receive the last part.

If you live in the US: there is no federal right to cancel a mail-order purchase, and most states do not give one either. As a matter of policy we give you the same 14 days from delivery. This is a promise we make, not a law, and the condition below applies to it in exactly the same way.

To cancel, tell us clearly before the 14 days are up. Email alcyrea@gmail.com, or write to Blumi, Via Sassa 23, 67100 L'Aquila (AQ), Italy. UK customers can use the model form at the bottom of this page, but do not have to — any clear statement that you are cancelling is enough. Sending your message before the deadline is what counts, not when it reaches us.

The hygiene condition — read this before you open it

Blumi Invisible Fashion Hold is a sealed cosmetic applied directly to skin. Once the seal is broken it cannot be returned, whether you have used it or not, for health and hygiene reasons.

In the UK this is regulation 28(3)(b) of the 2013 Regulations, which removes the right to cancel for sealed goods that are not suitable for return once unsealed. In the US it is the same rule applied as our own policy. It is not a way of avoiding refunds: it is why we cannot resell a stick that has been opened.

So, in plain terms:

• Sealed and unopened — returnable within 14 days.
• Opened — not returnable, unless it is faulty, damaged or not what you ordered. Those cases are covered further down and are never affected by this condition.
• A multipack with some sticks still sealed — we refund the sealed ones.

Sending it back

Send the goods back within 14 days of telling us you are cancelling. Return address:

Blumi
Via Rocco Carabba 25
67100 L'Aquila (AQ)
Italy

You pay the cost of returning the goods. Return postage is not refunded when you change your mind. We recommend a tracked service — until the parcel reaches us you are responsible for it.

Your refund

We refund within 14 days of receiving the goods back, or of you showing us proof that you have sent them, whichever happens first. We use the same payment method you paid with. There is no fee.

The refund includes what you paid for the goods and the standard delivery cost you paid to receive them. If you chose a faster or more expensive delivery than our cheapest standard option, we refund the standard amount, not the difference.

Faulty, damaged or wrong items

Changing your mind is separate from your rights when something is wrong with the product. Those rights are free, and the hygiene condition above does not touch them — a faulty stick is returnable whether or not you opened it.

If you live in the UK: under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. Within 30 days of delivery you can reject a faulty item and get a full refund. After that you are entitled to a repair or replacement, and to a price reduction or a refund if that fails.

If you live in the US: your rights come from your state's law, and they differ from state to state. Wherever you are, if a Blumi reaches you faulty, damaged, or not the item you ordered, we will replace it or refund it in full. We do not ask you to prove the fault existed before it left us within the first 30 days.

Email alcyrea@gmail.com with your order number and a photograph of the problem. We pay the return postage on faulty, damaged or wrongly sent items — that is not the same as changing your mind, and it never costs you anything.

What this product is not

Blumi is a fashion adhesive, not a medical or therapeutic product. We do not claim it is hypoallergenic, dermatologist tested, or safe for every skin. If you have sensitive skin, a known adhesive allergy, or broken or irritated skin, patch-test on a small area first and stop using it if you react. A reaction is not a fault in the product, but tell us anyway — alcyrea@gmail.com — because we would rather know.

Model cancellation form — UK customers

You do not have to use this. Any clear statement that you are cancelling will do.

To Blumi, Via Sassa 23, 67100 L'Aquila (AQ), Italy — alcyrea@gmail.com:

I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature (only if this form is notified on paper):
Date: